1. About the Agency

1.1 What is the mandate of the Central Rift Valley Water Works Development

Agency (CRVWWDA)?
CRVWWDA is a State Corporation under the Ministry of Water, Sanitation and Irrigation mandated to develop, maintain and manage national public water and sanitation works within the Central Rift Valley region. The Agency implements water and sanitation infrastructure, oversees bulk water supply systems, and supports county governments in service provision.

1.2 Which counties fall under CRVWWDA’s area of jurisdiction?

CRVWWDA covers Nakuru, Baringo, Narok, Laikipia and Nyandarua as defined by the Water Act, 2016.

1.3 What services does the Agency provide?

• Development of water supply and sanitation infrastructure
• Management of national public water works
• Implementation of donor-funded water and sanitation programmes
• Technical assistance to County Governments and Water Service Providers (WSPs)
• Coordination of regional water resource planning

2. Projects and Implementation

2.1 How does CRVWWDA select projects for implementation?

Projects are identified through needs assessments, county government priorities, feasibility studies, and national development plans such as Vision 2030 and MTP IV. Funding availability and community needs also guide selection.

2.2 What major projects is the Agency currently implementing?

Key ongoing projects include:

• Lake Nakuru Biodiversity Conservation Project
• Chemususu Water Supply and Distribution Project
• Kipkarren Dam
• Itare Dam Water Supply Project
• Various rural water supply schemes across the region

2.3 How can I track the progress of ongoing projects?

The Agency posts updates on its website and social media platforms. Progress reports are also shared with County Governments and stakeholders during public engagements and site visits.

3. Procurement & Tenders

3.1 Where can I find current tender opportunities?

All open tenders are posted on the Tenders section of the CRVWWDA website and advertised in local newspapers in line with the Public Procurement and Asset Disposal Act (PPADA 2015).

3.2 Who is eligible to bid for CRVWWDA tenders?

Any qualified individual, company or consortium registered in Kenya and meeting the requirements outlined in the tender document. Special categories such as Youth, Women, and Persons with Disabilities (PWDs) are encouraged to apply under AGPO.

3.3 How can I lodge a procurement complaint?

Complaints can be submitted in writing to the Head of Supply Chain Management. If unresolved, bidders may escalate the matter to the Public Procurement Regulatory Authority (PPRA) or the Public Procurement Administrative Review Board (PPARB).

4. Community Engagement

4.1 How does CRVWWDA engage communities in its projects?
The Agency conducts public participation forums, stakeholder consultations, sensitization meetings, environmental and social impact assessments (ESIAs), and grievance redress processes.

4.2 What is the Grievance Redress Mechanism (GRM)?

The GRM allows community members to raise concerns related to project impacts, compensation, construction activities, or environmental issues. Complaints can be reported through the site office, project liaison officers, or the Agency headquarters.

5. Partnerships and Funding

5.1 Who finances CRVWWDA projects?

Funding comes from:
• Government of Kenya (GoK)
• Development partners such as KfW, World Bank, AfDB, EU, JICA
• Public–Private Partnerships (where applicable)
• County Government contributions

5.2 How does the Agency collaborate with County Governments and WSPs?

The Agency works closely with counties in planning, implementing and handing over completed works to designated Water Service Providers for operation and maintenance.

6. Water Supply & Sanitation

6.1 Does CRVWWDA supply water directly to the public?
No. The Agency develops infrastructure, which is then handed over to Water Service Providers (WSPs) under the County Governments for distribution to consumers.

6.2 How can I report water shortages or service disruptions?

Please contact your local Water Service Provider (e.g., NAWASSCO, NARUWASSCO, OLWASCO, etc.). CRVWWDA only handles the bulk infrastructure.

6.3 Can communities request a new water project?

Yes. Requests can be submitted through County Governments, local leaders or directly to the Agency for assessment during planning.

7. Corporate Information

7.1 Where are CRVWWDA offices located?

The headquarters are located in Nakuru City,Maji Plaza along the Prison Road.

7.2 How can I contact the Agency?

Through:
• Phone- 0725999000
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Website contact form
• Social media channels (Facebook, X, YouTube)

7.3 How can I request information under the Access to Information Act?

You may submit a formal request addressed to the Agency’s Office of the Chief Executive
Officer via email or physical delivery.

8. Careers & Opportunities

8.1 How can I apply for jobs or internships?

Vacancies and internship opportunities are advertised on the website and in national newspapers.
Applications are submitted as per the instructions provided in each advertisement.

8.2 Does the Agency accept industrial attachment students?

Yes. Students can apply through the HR department, subject to availability and departmental capacity.

9. Environmental & Social Safeguards

9.1 How does CRVWWDA ensure projects are environmentally friendly?

All major projects undergo Environmental and Social Impact Assessments (ESIAs), adhere to NEMA regulations and include mitigation measures monitored throughout implementation.

9.2 How are affected persons (PAPs) compensated?

Compensation follows government policy and development partner guidelines, including valuation by accredited professionals and consultation with community members.